Job Description
Join our award-winning team at WeeklyPay Solutions Inc. and experience the freedom of weekly pay! We're seeking a dedicated Customer Service Specialist to join our Minneapolis headquarters. Enjoy competitive compensation, comprehensive benefits, and a supportive work culture where your contributions are recognized every week.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve account issues and process transactions accurately
- Document all interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to enhance service delivery
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving aptitude
- Weekly pay schedule availability (bi-weekly also accepted)