Job Description
Join our dynamic team at Premiere Pay Solutions Inc. and enjoy the financial security of weekly pay while building a rewarding career. We're seeking dedicated professionals for our full-time Customer Service Specialist position based in Cleveland, OH, with opportunities to serve Pennsylvania clients. Our competitive compensation package includes salary, comprehensive benefits, and a supportive work environment designed for growth.
At Premiere Pay Solutions, we value our employees and understand the importance of timely compensation. As a full-time team member, you'll enjoy weekly paycheck deposits, eliminating financial stress and empowering you to plan with confidence. Whether you're in Cleveland or supporting our Pennsylvania operations, you'll be part of a company that invests in its people.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat for Ohio and Pennsylvania clients
- Resolve complex billing inquiries and payment processing issues efficiently
- Maintain accurate client records using CRM software and proprietary systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet or exceed performance metrics including call resolution times and satisfaction scores
- Participate in continuous training on products, services, and compliance requirements
- Identify process improvement opportunities and contribute to team development
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service or call center experience
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication and active listening skills
- Ability to navigate multiple systems while maintaining composure
- Strong problem-solving abilities and attention to detail
- Flexibility to work occasional evenings or weekends as needed
- Must pass background check and drug screening