Job Description
Join our dynamic team at WeeklyPay Solutions and experience the financial freedom of weekly pay! We're seeking a dedicated Full-Time Customer Specialist in vibrant New Orleans to deliver exceptional service and drive client satisfaction. Enjoy competitive compensation, comprehensive benefits, and the stability of a full-time role with no hidden fees. Apply today and transform your career!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with 95%+ satisfaction rate
- Process payments and transactions using proprietary software with zero error tolerance
- Maintain detailed client records and update CRM databases daily
- Collaborate with cross-functional teams to resolve complex account issues
- Train new hires on payment systems and compliance protocols
- Identify upsell opportunities through proactive client engagement
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service or payment processing experience
- Proficient in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Strong problem-solving skills with attention to financial accuracy
- Ability to work flexible shifts including weekends during peak seasons
- Valid Louisiana driver's license for occasional field visits
- FBI background check required upon hire