Job Description
Join our dynamic team at Miami Hospitality Group, where we create unforgettable experiences for visitors worldwide! We're seeking a passionate Guest Services Associate to be the face of our premier Miami location. This hourly role offers flexible scheduling and the opportunity to work in one of America's most vibrant cities while delivering exceptional customer service. Enjoy competitive pay, comprehensive training, and a supportive team environment. If you thrive in fast-paced settings and love helping people, apply today!
Responsibilities
- Greet and assist guests with check-in/check-out procedures using our digital systems
- Manage reservations and handle payment transactions accurately
- Resolve guest inquiries and concerns with professionalism and empathy
- Maintain pristine common areas and facilities
- Collaborate with housekeeping and security teams for seamless operations
- Process guest requests for amenities and local recommendations
- Update guest profiles and maintain digital records
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Proficiency in reservation software and POS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Miami tourism and attractions
- Valid Florida driver's license (for errands)