Job Description
We are looking for a dedicated Customer Support Specialist to join our dynamic team. We are currently hiring for positions in Chicago, IL and our satellite office in Florida. This is a full-time role offering the unique benefit of flexible hours and remote work options.
At Apex Solutions, we value our employees and strive to provide an environment where you can thrive while maintaining a healthy work-life balance. If you are an excellent communicator looking for a stable, full-time opportunity, we want to meet you.
Key Highlights:
- Competitive hourly wage ($22 - $32/hr).
- Flexible schedule to fit your lifestyle.
- Opportunity to work from Chicago, FL, or remotely.
- Comprehensive benefits package.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve product or service issues by clarifying the customer's request and identifying the root cause.
- Process orders, forms, applications, and other requests.
- Coordinate with the technical team to escalate complex issues.
- Update customer account records accurately in the CRM system.
- Participate in daily team meetings and training sessions.
- Ensure high customer satisfaction scores and adherence to company standards.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous experience in customer service or call center operations.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Reliable internet connection for remote/hybrid work.
- Ability to multitask and prioritize effectively in a fast-paced environment.