Job Description
Join Coastal Support Solutions, a leader in client satisfaction, as we expand our Virginia Beach team! We're seeking energetic hourly associates to deliver exceptional customer experiences with flexible scheduling options that adapt to your lifestyle. Enjoy competitive pay, paid training, and a supportive environment where your contributions are valued.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve service issues using our proprietary CRM system
- Process transactions and maintain accurate records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Adhere to company protocols while maintaining a positive customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving abilities
- Proficient with basic computer applications
- Availability for flexible shifts including evenings/weekends
- Positive attitude and team-oriented mindset
- Reliable transportation to our Virginia Beach location