Job Description
Join our dynamic Miami-based team as an Hourly Customer Service Representative and enjoy the flexibility of weekly pay! At Sunshine Solutions, we value your time and dedication, offering competitive hourly rates with no salary surprises. You'll be the friendly voice of our brand, helping clients resolve inquiries while building valuable professional experience. Perfect for students, career-changers, or anyone seeking work-life balance in the vibrant heart of Miami. Benefits include: Weekly direct deposit, flexible scheduling, paid training, and advancement opportunities.
Responsibilities
- Handle 30+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with team members to escalate complex issues efficiently
- Meet/exceed weekly performance metrics (CSAT, resolution rates)
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service or call center experience preferred
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent verbal/written communication in English and Spanish (bilingual a plus)
- Ability to multitask in fast-paced environment with minimal supervision
- Reliable transportation to our downtown Miami location
- Availability for 20-30 hours/week (evenings/weekends required)