Job Description
Join our dynamic team as an Hourly Customer Service Representative in the heart of New York! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive hourly pay and flexible scheduling. This role is perfect for students, career changers, or those seeking supplemental income in a vibrant urban environment.
Urban Solutions Inc. is a leading service provider dedicated to innovation and customer satisfaction. Our New York office offers a collaborative, fast-paced atmosphere where your contributions directly impact our success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product inquiries, and service disruptions efficiently
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet or exceed key performance metrics including resolution time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Support seasonal peak periods with flexible scheduling availability
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in a fast-paced environment
- Exceptional verbal and written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with a customer-first mindset
- Ability to multitask and prioritize in a dynamic setting
- Flexibility to work evenings, weekends, and holidays as needed
- Positive attitude and resilience in handling challenging situations