Job Description
Join Fort Worth Solutions Group as an Hourly Customer Service Representative and become part of our dynamic team dedicated to excellence in client support. We're seeking enthusiastic individuals to deliver exceptional service while enjoying flexible scheduling and competitive compensation. Immediate positions available with comprehensive training provided.
Our Fort Worth office offers a collaborative environment where your contributions directly impact customer satisfaction and business growth. Enjoy the stability of an established company with the agility to support your work-life balance through hourly opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system for quality assurance
- Collaborate with team members to share best practices and improve service delivery
- Adhere to company protocols and compliance standards in all communications
- Identify opportunities to upsell or cross-sell relevant products/services
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong verbal and written communication skills in English
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Reliable transportation to Fort Worth office location
- Flexible availability including evenings and weekends