Job Description
Join Our Team in Albuquerque, NM – Immediate Openings!
We are currently seeking dedicated and energetic individuals for immediate openings as Hourly Customer Service Representatives. If you are looking for a rewarding job with competitive pay and a supportive team environment, this is the opportunity for you.
As a key member of our team, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency.
Responsibilities
- Handle Inquiries: Manage inbound and outbound calls and emails to provide exceptional customer support.
- Process Orders: Accurately process customer orders, returns, and exchanges using our CRM software.
- Resolve Issues: Troubleshoot problems and provide solutions to ensure customer satisfaction.
- Documentation: Maintain accurate records of all customer interactions and account updates.
- Team Support: Collaborate with team leads to meet daily performance goals and service standards.
- Product Knowledge: Stay up-to-date with product information to provide accurate answers to customer questions.
Qualifications
- Education: High School Diploma or GED is required.
- Experience: Previous customer service or retail experience is a plus.
- Communication: Strong verbal and written communication skills are essential.
- Computer Skills: Basic proficiency with computers, email, and Microsoft Office Suite.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Reliability: Punctual, professional, and willing to learn.