Job Description
Join a Dynamic Team in the Heart of the Central Valley
We are seeking a highly motivated and personable Customer Service Representative to join our growing team in Fresno, CA. If you are looking for a rewarding opportunity with competitive hourly pay and a supportive work environment, we want to hear from you.
At Fresno Support Solutions, we pride ourselves on delivering exceptional service to our community. As an hourly team member, you will play a crucial role in building relationships, resolving inquiries, and ensuring our clients receive the top-tier support they deserve.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00)
- Flexible scheduling options
- Opportunities for growth within the company
- Comprehensive training provided
Responsibilities
- Greet and assist customers via phone, email, and in-person with a professional and friendly demeanor.
- Resolve customer inquiries and complaints efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately using our internal database systems.
- Document customer interactions and feedback in our CRM software.
- Collaborate with team members to ensure operational efficiency and resolve complex issues.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required.
- Strong verbal communication skills and the ability to listen actively.
- Proficiency with computers and basic software applications (Microsoft Office Suite).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Reliable transportation and punctuality are essential.