Job Description
Are you ready to jumpstart your career with an immediate opportunity? Apex Global Solutions is currently hiring Hourly Customer Service Representatives in Albuquerque, NM. We are looking for dedicated, energetic individuals who thrive in a fast-paced environment and are eager to deliver exceptional support to our clients.
Why Join Our Team?
- Immediate Hiring: Start working as soon as you are onboarding.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Professional Growth: Access ongoing training and development resources.
Don't miss this chance to join a top-tier support team. Apply today!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Identify customer needs and provide accurate information regarding products, services, and company policies.
- Log all customer interactions, issues, and resolutions into the CRM system accurately and timely.
- Collaborate with internal teams to escalate complex issues and improve service delivery.
- Maintain a deep understanding of technical products and software to assist users effectively.
- Adhere to all quality assurance standards and performance metrics.
- Proactively identify opportunities to upsell or cross-sell relevant services.
Qualifications
- High school diploma or equivalent required; Associate degree or Bachelor's degree preferred.
- Previous experience in customer service, call center, or support roles is highly desirable.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite and basic computer navigation.
- Ability to type at least 35 WPM.
- Strong problem-solving skills and a patient, empathetic demeanor.
- Must be available to work flexible hours, including evenings and weekends if necessary.