Job Description
Join TechFlow Solutions as an Hourly Customer Service Specialist and become the heart of our client experience! We're seeking energetic individuals to deliver exceptional support in our San Jose headquarters. Enjoy competitive hourly pay, flexible scheduling, and a collaborative environment where your contributions make a real impact. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Process orders, returns, and exchanges while maintaining accuracy standards
- Update customer databases and document interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain detailed knowledge of product offerings and services
- Contribute to continuous improvement initiatives
- Adhere to all security protocols and data privacy standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or support experience
- Proficiency with CRM software and Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Valid California ID and reliable transportation