Job Description
Join our dynamic team at Urban Solutions NW as an Hourly Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences in our fast-paced Portland headquarters. This hourly role offers competitive pay, flexible scheduling, and opportunities for growth in a supportive environment.
As a key member of our client-facing team, you'll be the first point of contact for our diverse customer base. We value authenticity, initiative, and a customer-first mindset. If you thrive in collaborative settings and enjoy making meaningful connections, we encourage you to apply today!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Process transactions accurately while maintaining cash handling protocols
- Resolve customer inquiries with empathy and efficiency
- Assist with inventory management and product displays
- Collaborate with team members to maintain a clean, organized workspace
- Participate in ongoing training to enhance product knowledge
- Contribute to team goals through proactive problem-solving
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or retail experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic proficiency with POS systems and MS Office
- Flexible availability including evenings and weekends
- Valid Oregon driver's license (for occasional errands)
- Positive attitude with collaborative spirit