Job Description
We are looking for a dedicated Hourly Customer Service Specialist to join our thriving team in Detroit, MI. As part of our expansion into North Carolina, we are seeking individuals who thrive in fast-paced environments and value financial flexibility. We are proud to offer our employees Daily Pay options and guaranteed Weekly Pay structures to ensure you get paid when you need it.
In this role, you will be the face of our brand, managing high-volume inquiries and ensuring our clients receive world-class service. If you are looking for a stable career path with competitive hourly rates and immediate access to your earnings, we want to hear from you.
Why Join Us?
- Daily Pay Access: Get paid the same day you work with our instant pay feature.
- Weekly Payroll: Reliable bi-weekly direct deposits for those who prefer a traditional schedule.
- Growth Opportunities: Clear pathways for advancement within the Detroit and NC regions.
- Competitive Hourly Rate: Starting at $18.00/hr with potential for performance bonuses.
Responsibilities
- Customer Support: Handle a high volume of inbound calls, emails, and live chat inquiries regarding orders, account status, and product information.
- Issue Resolution: Troubleshoot complex customer issues and provide effective, empathetic solutions to resolve complaints and maintain satisfaction.
- Order Management: Process, verify, and manage customer orders accurately, ensuring timely processing for both Detroit and NC operations.
- Record Keeping: Maintain detailed and accurate customer records in the CRM system, logging interactions and resolutions.
- Team Collaboration: Work closely with the logistics and sales teams to communicate feedback, product trends, and process improvements.
- Training: Participate in ongoing training sessions to stay updated on product knowledge and company policies.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1-2 years of experience in customer service, sales, or administrative support.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Communication: Exceptional verbal and written communication skills with a professional, customer-first attitude.
- Reliability: Must be punctual and able to work flexible shifts, including evenings and weekends as required.
- Location: Must be available to work on-site in Detroit, MI, or remotely for North Carolina operations.