Job Description
Are you ready to join a thriving team in the heart of North Carolina? Raleigh Support Group is currently seeking dedicated Hourly Customer Service Specialists to join our expanding workforce. We are looking for individuals who are ready to make an impact immediately.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support and solutions. We pride ourselves on a collaborative environment where your voice matters.
What We Offer:
- Competitive hourly compensation package.
- Flexible scheduling to work around your life.
- Opportunities for rapid career advancement within the company.
Responsibilities
Handle a high volume of inbound and outbound customer calls with professionalism and empathy.Resolve customer complaints, issues, and inquiries efficiently to ensure high satisfaction rates.Enter and update customer information accurately into our CRM database.Identify customer needs and suggest appropriate products or services.Collaborate with the support team to troubleshoot complex technical issues.Adhere to all company policies and quality assurance standards.
Qualifications
High school diploma or GED required.Previous experience in customer service or call center environments is a plus.Strong verbal communication and active listening skills.Proficiency with computers and basic software applications.A positive attitude and the ability to work in a fast-paced, high-volume environment.