Job Description
Join our dynamic team at Innovate Solutions Group as an Hourly Customer Service Specialist in sunny San Jose! We're seeking energetic individuals to deliver exceptional client experiences while working with cutting-edge technology. Enjoy competitive hourly pay, flexible scheduling, and a collaborative environment that values your growth. Perfect for students, career changers, or experienced professionals seeking part-time opportunities.
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM systems and proprietary software
- Document interactions accurately in company databases for compliance
- Collaborate with cross-functional teams to escalate complex cases
- Contribute to process improvement initiatives through feedback
- Maintain detailed knowledge of product/service offerings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in tech/retail sector
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving with data-driven approach
- Available to work weekends and holidays (peak season)