Job Description
Join our dynamic team in Austin as an Hourly Customer Support Specialist! We're seeking passionate individuals to deliver exceptional service while enjoying flexible scheduling and competitive pay. At NexaTech Solutions, we value innovation and work-life balance, making this the perfect opportunity for students, professionals, or anyone seeking supplemental income. Work in a modern downtown office with state-of-the-art facilities and collaborate with industry leaders in the tech sector. Why join us? • Flexible hourly shifts (20-30 hrs/week) • Paid training and career development • Health benefits for part-time employees • Opportunity to transition to full-time roles • Employee discounts on our premium tech products
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues using remote access tools and knowledge base resources
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with Tier 2 engineers to escalate complex technical problems
- Update CRM records and contribute to continuous improvement initiatives
- Maintain service level agreements of <20 minute average response time
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear articulation
- Ability to work independently and prioritize tasks in fast-paced environment
- Basic technical troubleshooting knowledge for consumer electronics
- Available to work evenings/weekends as needed