Job Description
Are you seeking flexible, high-paying hourly jobs in Philadelphia, PA? Prime Talent Solutions is currently hiring immediate openings for dynamic Customer Support Specialists. Join a collaborative team where your communication skills directly impact our client's success.
We are looking for reliable individuals to join our roster of top-tier talent. This role offers the perfect opportunity for those seeking immediate income with potential for long-term growth.
Why Join Us?
- Immediate Start: Begin earning today.
- Competitive Pay: Competitive hourly rate based on experience.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on high-resolution.
- Resolve customer issues and complaints professionally and efficiently.
- Enter and update customer information into our CRM database accurately.
- Provide product information and troubleshoot basic technical issues.
- Collaborate with team leads to meet daily performance metrics.
- Document interactions and resolutions in accordance with company protocols.
- Escalate complex issues to senior support tiers when necessary.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, sales, or administrative support preferred.
- Strong verbal and written communication skills.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace (for remote/hybrid options).
- Flexibility to work rotating shifts, including weekends and holidays.