Job Description
We are seeking a dynamic Hourly Customer Support Specialist to join our thriving team in the heart of New York City. If you are passionate about helping others and thrive in a fast-paced, high-volume environment, this is the perfect opportunity for you to kickstart your career.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their needs are met with precision and empathy. We offer a comprehensive benefits package, including flexible scheduling, employee discounts, and clear pathways for professional growth.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Resolve incoming inquiries and troubleshoot technical issues efficiently.
- Maintain accurate and up-to-date records in our CRM database.
- Collaborate with cross-functional teams to improve service processes.
- Assist with inventory management and store operations as required.
- Meet daily and weekly performance metrics and quality standards.
Qualifications
- High school diploma or equivalent (GED).
- 1+ years of experience in customer service, retail, or hospitality.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Strong verbal communication and active listening skills.
- Ability to work flexible shifts, including evenings and weekends.
- Valid driver's license is a plus.