Job Description
Are you ready to kickstart your career in a dynamic and fast-paced environment? Apex Solutions Group is currently seeking dedicated and energetic individuals for our Hourly Customer Service team in New York City. We offer immediate openings for those looking for stable employment and clear pathways for growth.
As a vital member of our support team, you will be the face of our brand, ensuring that our clients receive top-tier assistance. We are looking for individuals who thrive in high-volume settings and are committed to delivering excellence in every interaction.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and speed.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Accurately document all interactions and transactions in the CRM system.
- Collaborate with team leads to improve service processes and protocols.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work flexible hours, including weekends and holidays as needed.