Job Description
Join Our High-Impact Team Today
We are seeking dedicated and enthusiastic individuals to join our team in Charlotte, NC as Hourly Customer Support Specialists. This is an immediate hire opportunity for those looking to start a rewarding career with a stable company. You will play a critical role in ensuring our clients receive top-tier service, solving complex issues, and maintaining high customer satisfaction levels.
What You'll Do
As a member of our team, you will be the face of our company, handling inquiries with professionalism and efficiency. Your daily activities will include:
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with a focus on resolution.
- Assist customers with product inquiries, billing questions, and technical troubleshooting.
- Document all interactions accurately in our CRM system.
- Collaborate with cross-functional teams to resolve escalations and improve processes.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.