Job Description
Join our award-winning team in the heart of Dallas! We're seeking energetic Customer Service Specialists to deliver exceptional experiences to our clients. This is your opportunity to launch a rewarding career with competitive hourly pay, flexible scheduling, and comprehensive training. Enjoy our modern downtown workspace with free parking and proximity to DART transit. Immediate openings available – apply today and start earning tomorrow!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and service-related issues with first-call resolution
- Document interactions in CRM system with 99% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Maintain performance metrics: 90% CSAT, 25 AHT
- Participate in weekly training sessions to enhance product knowledge
- Support weekend coverage on rotating schedule
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency in Zendesk/Salesforce and Microsoft Office
- Exceptional verbal communication skills in English
- Type 40+ WPM with 98% accuracy
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown Dallas location
- Flexible availability including evenings/weekends