Job Description
Join Apex Support Solutions, a leading provider of customer experience management, as a Night Shift Customer Service Representative. We are currently seeking dedicated individuals to join our Los Angeles team for immediate openings. This role offers a competitive hourly wage, flexible scheduling, and the chance to work in a dynamic environment.
As a Night Shift Representative, you will be the first point of contact for our clients, ensuring that every customer inquiry is handled with precision and care. We value reliability and a positive attitude, making this the perfect opportunity for night owls looking to advance their career.
Responsibilities
- Handle Inbound Calls: Manage a high volume of customer inquiries via phone and email during evening and overnight hours.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions to ensure satisfaction.
- Documentation: Maintain detailed and accurate records of all customer interactions and transactions.
- Team Collaboration: Communicate effectively with day-shift teams to ensure seamless workflow continuity.
- Quality Assurance: Adhere to all company scripts and quality standards to maintain a high service rating.
Qualifications
- Availability: Must be available to work night shifts, including weekends and holidays.
- Experience: Previous customer service experience is preferred but not required for immediate hires.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Basic computer literacy and typing proficiency (35+ WPM).
- Reliability: A stable work history and the ability to be punctual and dependable.