Job Description
Are you a night owl looking for a rewarding opportunity? Apex Talent Solutions is seeking a highly motivated Night Shift Customer Service Representative to join our growing team in Chicago, IL.
We pride ourselves on delivering exceptional support to our clients around the clock. In this role, you will be the voice of our brand, handling high-volume inquiries and resolving complex issues with empathy and efficiency. If you thrive in a dynamic environment and want to earn competitive hourly pay while enjoying the flexibility of night shifts, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00/hr)
- Flexible night shift schedules (7:00 PM - 3:00 AM)
- Modern, remote-first work environment
- Opportunities for career advancement
Responsibilities
- Handle a high volume of inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Document all customer interactions and account changes in the CRM system.
- Escalate complex issues to the appropriate department or management team.
- Maintain a professional and positive demeanor during peak hours.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call centers, or technical support preferred.
- Must be available to work night shifts (7:00 PM - 3:00 AM) on a rotating schedule.
- Strong verbal communication and active listening skills.
- Proficient in using computers and navigating multiple software applications simultaneously.
- Ability to de-escalate tense situations and remain calm under pressure.
- Detail-oriented with a strong commitment to data accuracy.