Job Description
Are you a night owl looking for a flexible, high-impact career? Apex Tech Support is seeking a dedicated Night Shift Customer Service Representative to join our elite team in San Antonio. We pride ourselves on delivering world-class support to our clients and offer a dynamic environment where your skills are valued.
In this role, you will be the first point of contact for our clients during evening hours. You will handle inbound inquiries, troubleshoot technical issues, and provide solutions that exceed expectations. We offer competitive hourly pay, flexible scheduling, and the opportunity to work with cutting-edge technology.
Why Join Us?
- Competitive hourly rates ($20 - $28/hr)
- Flexible hours with weekend availability a plus
- Health, dental, and vision insurance
- Professional development and training programs
- Modern, collaborative work environment
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and chat with empathy and professionalism.
- Resolve complex technical issues and account concerns efficiently, ensuring high first-call resolution rates.
- Document all interactions and solutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Stay up-to-date on product knowledge and service protocols to provide accurate information.
- Maintain a positive, patient demeanor while working late-night shifts.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous customer service experience is a plus, but we will train the right candidate.
- Must be available to work rotating night shifts (e.g., 6:00 PM – 6:00 AM).
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.
- Reliable high-speed internet connection and a quiet workspace.