Job Description
Are you looking for local hourly jobs in Jacksonville with a modern work environment? Jacksonville Tech Solutions is currently seeking dedicated individuals to join our team for our Night Shift operations. We offer flexible hours and a competitive pay rate, making this an ideal opportunity for those seeking work-life balance or a second shift role.
In this role, you will be the first point of contact for our clients, ensuring a seamless experience during our peak evening hours. We pride ourselves on a supportive culture that values every employee.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and speed.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Document all interactions and transactions accurately in the CRM system.
- Collaborate with the day shift team to ensure continuity of service.
- Maintain a high level of product knowledge to assist customers effectively.
- Identify opportunities to upsell or cross-sell products/services when appropriate.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal communication skills with a clear and friendly tone.
- Ability to type at least 35 WPM.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) and weekends.
- Reliable internet connection and a quiet workspace are required for remote options.