Job Description
Are you looking for a stable and rewarding opportunity in the Charlotte area? Apex Support Solutions is seeking a dedicated Night Shift Customer Service Representative to join our growing team. We pride ourselves on delivering exceptional support to our clients and creating a supportive work environment for our employees.
In this role, you will be the first point of contact for our clients during the evening hours, ensuring their inquiries are resolved with patience and professionalism. We offer a competitive hourly rate, comprehensive benefits, and a schedule that allows you to enjoy your days off.
Responsibilities
- Handle a high volume of incoming calls and emails from customers regarding products and services.
- Resolve complex customer issues and escalate matters to supervisors when necessary.
- Update customer records accurately in our CRM database.
- Process orders, returns, and refunds according to company policy.
- Maintain a positive and professional demeanor during high-pressure situations.
- Collaborate with the day shift team to ensure seamless operations.
Qualifications
- High school diploma or GED required.
- Previous customer service experience preferred but not mandatory.
- Ability to work flexible night shifts, including weekends and holidays.
- Strong computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Must be reliable and punctual.