Job Description
Are you looking for a job that works with your schedule? Horizon Support Services is seeking motivated individuals for our Night Shift Customer Service team in Colorado Springs. We pride ourselves on offering weekly pay and a flexible work environment that empowers our employees.
As a Night Shift Representative, you will be the first point of contact for our clients, providing top-tier support and ensuring customer satisfaction during off-peak hours. If you are a night owl looking for stability and a competitive wage, this is the perfect opportunity for you.
Why Join Us?
- Weekly Paychecks: Get paid every week, not just bi-weekly or monthly.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $18.50 - $22.00 per hour.
- Professional Growth: Opportunities for advancement within the company.
We are currently hiring for multiple shifts, including the late night and graveyard shifts, to ensure our clients are supported 24/7.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Accurately document all interactions and transactions in the CRM system.
- Assist customers with product information, billing inquiries, and technical support.
- Maintain a high level of knowledge regarding our services and products.
- Collaborate with the day shift team to ensure seamless service continuity.
Qualifications
- High school diploma or GED required; some college preferred.
- Previous experience in customer service, call center, or retail is a plus but not required.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong communication skills and a friendly demeanor.
- Basic computer literacy and ability to navigate multiple software applications.
- Ability to work independently with minimal supervision.