Job Description
Are you a dedicated professional looking for a role that offers flexible hours and a competitive wage? Horizon Logistics Solutions is currently seeking a detail-oriented Night Shift Customer Service Representative to join our team in Wichita, KS.
We pride ourselves on operational excellence and customer satisfaction. As a night shift associate, you will play a crucial role in ensuring our clients receive top-tier support while the rest of the world sleeps. Join a company that values your time, offers growth opportunities, and provides a stable work environment.
Responsibilities
- Manage high-volume incoming calls and emails during the night shift to resolve customer inquiries efficiently.
- Process customer orders, track shipments, and ensure accurate data entry into the logistics management system.
- Collaborate with the day-shift operations team to address any issues arising from previous shifts.
- Maintain a professional and empathetic tone in all communications to ensure high customer satisfaction scores.
- Update customer records and documentation in compliance with company privacy and security policies.
- Identify trends in customer feedback and relay them to management for process improvement.
- Adhere to all safety protocols and shift schedules as assigned.
Qualifications
- High school diploma or GED equivalent required; post-secondary education in business or logistics is a plus.
- Previous experience in customer service, call center, or logistics support preferred.
- Proficiency with computers and ability to learn new software quickly (e.g., CRM systems).
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Must be available to work flexible night shifts, including weekends and holidays.
- Ability to work independently and maintain focus in a quiet environment.
- Reliable transportation is required.