Job Description
We are seeking a highly motivated Night Shift Customer Service Representative to join our growing team in Los Angeles, California. This is an excellent opportunity for individuals seeking stable hourly pay and the flexibility of working evening and overnight shifts. You will be the voice of our brand, ensuring our clients receive top-tier support around the clock.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive health benefits for full-time employees.
- Flexible scheduling and paid time off.
- Modern, remote-friendly work environment.
Responsibilities
- Manage a high volume of inbound and outbound calls during night shift hours.
- Resolve customer inquiries, complaints, and issues efficiently and professionally.
- Accurately process orders, returns, and service requests using internal CRM software.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience in a call center or support role is preferred.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong computer literacy, including proficiency in Microsoft Office Suite and CRM platforms.
- Excellent verbal and written communication skills with a focus on empathy and problem-solving.
- Ability to work independently in a fast-paced, 24/7 operational environment.