Job Description
Are you a night owl looking for a rewarding career in customer service?
Horizon Support Group is currently hiring dedicated Customer Service Representatives to join our expanding team. We are looking for motivated individuals to work in our Phoenix, AZ, and Florida offices, offering a competitive night shift schedule with flexible hours.
We pride ourselves on delivering top-tier support to our clients, and we need individuals who can thrive in a fast-paced environment. Whether you are based in the heart of Phoenix or looking for opportunities in Florida, we offer a culture of growth, respect, and stability.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible scheduling options to work with your lifestyle
- Health, Dental, and Vision insurance available
- Opportunities for career advancement and training
- Supportive team environment
Apply today and take the first step towards your next career move!
Responsibilities
- Handle high-volume incoming and outgoing customer inquiries via phone, email, and chat during night shift hours (e.g., 10:00 PM - 6:00 AM).
- Resolve customer issues and complaints with empathy and efficiency to ensure high customer satisfaction scores.
- Accurately document all interactions and account details into the CRM system.
- Assist customers with product information, troubleshooting, and account management.
- Collaborate with the support team to identify trends and improve service processes.
- Maintain a professional and positive demeanor while working in a remote or office setting.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, technical support, or call center environments is a plus.
- Strong communication skills, both verbal and written.
- Ability to work independently and manage time effectively during night shifts.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- Must be legally authorized to work in the United States.