Job Description
Join Our Team in San Francisco
Apex Solutions Group is currently seeking a motivated and reliable Night Shift Customer Service Representative to join our growing team. We offer competitive hourly pay, comprehensive benefits, and immediate openings for the right candidates. If you thrive in a fast-paced environment and are available for evening shifts, we want to hear from you.
As a key member of our support team, you will be the first point of contact for our clients, ensuring their needs are met with precision and care during our peak operational hours.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat during night shifts.
- Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify and escalate complex issues to the appropriate department.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support roles is preferred.
- Must be available to work nights (shift times typically between 6:00 PM and 2:00 AM).
- Strong communication skills and the ability to type at least 40 WPM.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and problem-solve in a remote or hybrid setting.