Job Description
Join our dynamic 24/7 operations team as a Night Shift Customer Specialist! We're seeking energetic professionals who thrive in flexible, after-hours environments. Enjoy competitive pay, consistent scheduling, and the opportunity to work with a global leader in client support. This role offers perfect work-life balance with evening shifts while making a tangible impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during night shifts
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Resolve billing, technical, and account issues within SLA targets
- Collaborate with cross-functional teams using internal communication tools
- Proactively identify process improvement opportunities
- Adhere to HIPAA/FERPA compliance protocols for sensitive data
Qualifications
- 1+ years customer service or call center experience
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Ability to work independently in remote/night shift settings
- Proficiency with Microsoft Office and ticketing systems
- Flexible schedule availability (10 PM - 6 AM)
- Passion for problem-solving in fast-paced environments