Job Description
Are you looking for a rewarding career in a dynamic environment? Apex Solutions LLC is currently seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Charlotte, North Carolina. We pride ourselves on offering flexible hours and a supportive culture that values your contribution.
In this role, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency during our night operations.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve technical issues and escalate complex problems to the appropriate department promptly.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to improve customer satisfaction and operational workflows.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently in a fast-paced, low-light environment.
- Problem-solving mindset with a customer-first attitude.