Job Description
Are you a night owl looking for a rewarding career with flexible hours? ApexTech Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our high-performing team in Chicago, IL.
We offer a dynamic work environment where you can thrive with competitive hourly pay and the autonomy to manage your schedule. If you excel in a quiet, focused setting and enjoy helping others, this is the perfect opportunity for you.
Responsibilities
- Monitor and respond to incoming customer inquiries via phone, email, and live chat during night shifts.
- Troubleshoot technical issues and provide step-by-step solutions to ensure client satisfaction.
- Manage and update customer accounts and support tickets accurately in our CRM system.
- Collaborate with day-shift team members to ensure seamless service continuity.
- Maintain a professional demeanor and communicate effectively under pressure.
- Identify trends in customer issues and suggest process improvements.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Ability to work flexible night shifts (e.g., 10:00 PM – 6:00 AM).
- Proficiency with basic computer applications and internet navigation.
- Reliable high-speed internet connection and a quiet workspace.
- Problem-solving mindset with a customer-first approach.