Job Description
Are you seeking a work-life balance that fits your lifestyle? Apex Digital Solutions is looking for a dedicated Night Shift Support Specialist to join our dynamic team in Louisville, KY.
We pride ourselves on offering premium employment opportunities with competitive hourly rates and flexible scheduling options. If you are a problem-solver who thrives during the quiet hours of the night, this is the perfect role for you.
Why Join Us?
- Competitive Hourly Pay
- Flexible Shift Options
- Modern Work Environment
Responsibilities
- Monitor Systems: Oversee technical support tickets and system alerts during night hours to ensure seamless operations.
- Customer Assistance: Provide empathetic and efficient support to clients via phone, email, and live chat.
- Issue Resolution: Diagnose and troubleshoot technical issues quickly to minimize downtime.
- Data Management: Accurately update and maintain customer records and databases.
- Shift Reporting: Complete end-of-shift logs and performance reports.
- Communication: Collaborate with day-shift teams to ensure continuity of service.
Qualifications
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Experience: 1+ years of experience in customer service or technical support.
- Skills: Proficiency with Microsoft Office Suite and basic computer troubleshooting.
- Communication: Strong written and verbal communication skills.
- Education: High school diploma or GED required.