Job Description
Are you a night owl looking for a rewarding career with flexible hours? Nexus Solutions is seeking a dedicated Customer Support Specialist to join our Dallas-based team. We pride ourselves on providing top-tier support to our clients, and we need your help during our peak evening hours.
As a member of our night shift team, you will play a crucial role in maintaining our reputation for excellence. We offer a competitive hourly rate, a supportive work environment, and the flexibility you need to balance your lifestyle.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during night shifts.
- Troubleshoot and resolve technical issues or account inquiries efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies and quality assurance standards.
- Identify opportunities to improve processes and customer satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous customer support experience is a plus.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong written and verbal communication skills.
- Proficient in using computer systems and Microsoft Office Suite.
- Ability to work independently with minimal supervision.