Job Description
We are seeking a dedicated Night Shift Customer Support Specialist to join our rapidly expanding team in Dallas, TX. If you are looking for flexible hours and a competitive hourly rate, this is the perfect opportunity for you.
As a key member of our support team, you will be responsible for assisting clients during our peak evening hours. We value work-life balance and offer the flexibility to work from our Dallas office or remotely (including for residents of Florida).
Why Join Us?
- Flexible Scheduling: Choose your shifts to fit your lifestyle.
- Night Shift Premium: Earn an additional $2.00/hour for working overnight.
- Remote Options: Work from the comfort of your home or our Dallas HQ.
- Professional Growth: Clear pathways for advancement into Team Lead roles.
Responsibilities
- Provide exceptional customer support via phone and email during designated night shifts.
- Resolve complex inquiries regarding products, services, and technical account issues efficiently.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity and issue resolution.
- Maintain a high level of professionalism and empathy in all client communications.
Qualifications
- High school diploma or equivalent required; Associate degree in Business or Communications preferred.
- Proven experience in customer service or technical support, preferably in a night shift environment.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Ability to work independently and handle high-volume inquiries with minimal supervision.
- Basic proficiency with computer systems and CRM software.