Job Description
We are looking for a dedicated Night Shift Customer Support Specialist to join our dynamic team in San Antonio, Texas. At Apex Support Services, we value work-life balance and offer the flexibility you need to thrive in your personal life while excelling in your career. If you are a night owl with excellent communication skills and a passion for helping others, we want to hear from you.
In this role, you will be the first point of contact for our clients, ensuring seamless service during evening hours. You will troubleshoot issues, answer inquiries, and provide top-tier support that keeps our customers coming back.
Why Choose Us?
- Flexible hourly scheduling.
- Competitive pay in a growing industry.
- Comprehensive training and career growth opportunities.
Responsibilities
- Manage a high volume of incoming customer calls and emails during night shifts.
- Resolve customer inquiries and technical issues efficiently and professionally.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with the day-shift team to ensure continuity of service.
- Identify opportunities to improve support processes and enhance customer satisfaction.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Minimum of 1-2 years of experience in customer service or call center support.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.