Job Description
Are you looking for a night shift job that offers flexibility and weekly pay? Apex Logistics Solutions is currently hiring a dedicated Night Shift Customer Support Specialist to join our growing team in Albuquerque, NM. We pride ourselves on providing exceptional service to our clients and value our employees with a competitive hourly rate and a predictable weekly paycheck.
As part of our night operations, you will play a crucial role in maintaining our high standards of service. If you are a self-motivated individual looking for a stable role with a company that respects your work-life balance, we want to hear from you.
Why Choose Us?
- Weekly Paychecks
- Flexible Scheduling Options
- Competitive Hourly Rate
- Comprehensive Benefits Package
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Process orders, returns, and account updates with high accuracy.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Identify opportunities to improve service processes and customer satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is preferred.
- Ability to work rotating night shifts (e.g., 10:00 PM to 6:00 AM).
- Strong computer literacy and proficiency with MS Office Suite.
- Excellent verbal and written communication skills.
- Must be reliable and able to work independently with minimal supervision.