Job Description
Are you a night owl looking for a rewarding career in Chicago, IL? Apex Operations Group is currently hiring a Night Shift Support Specialist to join our elite team. We pride ourselves on offering flexible hours and a premium work environment that respects your lifestyle. If you have a knack for troubleshooting and enjoy helping others, we want to hear from you.
As a Night Shift Specialist, you will play a crucial role in maintaining our high service standards during the evening hours. This position offers a competitive hourly rate with a shift differential, ensuring you are compensated for your dedication.
Responsibilities
- Provide expert technical support and troubleshooting to a diverse client base during night shifts.
- Manage and resolve incoming tickets through our CRM system with high accuracy.
- Document customer interactions and technical resolutions in detail.
- Collaborate with day-shift teams to transfer knowledge and ensure continuity.
- Maintain a professional and calm demeanor while handling high-volume inquiries.
- Identify and report system bugs or process improvements.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is highly preferred.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during night hours.
- Flexibility to work rotating shifts, including weekends and holidays.