Job Description
We are seeking a highly motivated Night Shift Technical Support Specialist to join our growing team in Dallas, TX. If you prefer working while the rest of the world sleeps and value flexibility, this role offers the perfect work-life balance.
At Horizon Digital Solutions, we provide critical technical assistance to a diverse client base. As a night shift specialist, you will be the first line of defense, resolving complex technical issues and ensuring our clients receive uninterrupted service.
Why You Will Love This Role:
- Flexible scheduling options tailored to your needs.
- Competitive hourly pay with performance bonuses.
- Remote-first environment with hybrid opportunities.
- Professional development and training provided.
Responsibilities
- Provide expert technical troubleshooting and support via phone, email, and live chat during night hours.
- Analyze incoming technical tickets and provide clear, actionable solutions to end-users.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with day-shift engineering teams to escalate unresolved issues and ensure continuity.
- Maintain high customer satisfaction (CSAT) scores by delivering empathetic and efficient service.
- Stay updated on the latest product features and technical documentation to assist clients effectively.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in technical support, customer service, or help desk operations.
- Strong problem-solving skills with the ability to troubleshoot hardware and software issues.
- Excellent written and verbal communication skills.
- Reliable internet connection and a quiet workspace suitable for remote work.
- Ability to work rotating night shifts, including weekends, as required.