Job Description
Join Austin's fastest-growing tech support team! We're seeking energetic Part-Time Customer Experience Specialists to deliver exceptional service while enjoying flexible scheduling and competitive hourly pay. No nights or weekends! What you'll love: Modern downtown workspace, free parking, performance bonuses, and opportunities for growth. Perfect for: Students, career switchers, or anyone seeking work-life balance in the heart of Austin.
Responsibilities
- Resolve customer inquiries via phone, chat, and email within SLA targets
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Proactively upsell premium services during customer interactions
- Maintain product knowledge through weekly training modules
- Contribute to process improvement initiatives
- Support weekend rotational coverage (1-2 shifts/month)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in tech or retail
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting aptitude
- Must pass background check and drug screening
- Authorized to work in the US without sponsorship