Job Description
Are you looking for a rewarding part-time opportunity in Cleveland, North Carolina? Apex Support Services is seeking dedicated individuals to join our growing team. We offer a dynamic work environment, competitive hourly pay, and the satisfaction of helping our clients every day. Our team enjoys weekly paychecks and flexible scheduling options designed to fit your lifestyle.
As a Customer Service Associate, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved with professionalism and care. If you are organized, friendly, and looking for a stable position with a company that values its employees, we want to hear from you.
Responsibilities
- Greet and assist customers in a professional and courteous manner via phone and email.
- Resolve customer inquiries and complaints efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records with accurate and up-to-date information.
- Collaborate with team members to ensure seamless workflow and operational efficiency.
- Identify opportunities to promote products and services to meet sales targets.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or call center environments is preferred.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliable internet connection and a quiet workspace are required for remote support options.