Job Description
Are you seeking a flexible opportunity to advance your career in Baltimore, MD? Apex Solutions Group is currently looking for a dynamic Part-Time Customer Service Associate to join our growing team. We value our employees and offer a supportive work environment with opportunities for professional growth. If you are a self-starter with excellent communication skills, we want to hear from you.
As a key member of our team, you will play a vital role in ensuring our clients receive the highest level of service. We offer a competitive hourly rate, paid training, and a collaborative atmosphere.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers in resolving product or service issues efficiently and effectively.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Process customer orders, returns, and exchanges accurately.
- Collaborate with the sales team to meet weekly targets and improve customer satisfaction scores.
- Upsell products and services to existing customers where appropriate.
- Provide constructive feedback to management regarding common customer issues.
Qualifications
- High school diploma or equivalent is required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills with a focus on professionalism.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Basic computer proficiency and familiarity with CRM software.
- Must be reliable, punctual, and detail-oriented.
- Ability to thrive in a fast-paced, high-volume environment.