Job Description
Join a Top-Tier Team in Raleigh, NC
We are seeking dedicated and enthusiastic individuals to join our growing team as Part-Time Customer Service Representatives. If you are looking for an immediate opening with a flexible schedule and a supportive work environment, this is the opportunity for you.
At Apex Support Solutions, we pride ourselves on delivering exceptional service to our clients. You will play a crucial role in maintaining our reputation for excellence while enjoying a work-life balance that fits your lifestyle.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve client issues and complaints promptly and professionally.
- Document all interactions and customer feedback accurately in the CRM system.
- Collaborate with the sales and support teams to ensure customer satisfaction.
- Assist in training new hires and maintaining team knowledge bases.
- Identify opportunities to upsell products and services based on customer needs.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required for the right candidate.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Ability to work flexible hours, including evenings and weekends.
- Must be a reliable, self-starter with a positive attitude.