Job Description
Join Our Team in Atlanta Today!
Are you searching for local part-time jobs in Atlanta, GA that offer real flexibility and weekly pay? Metro Support Services is looking for motivated individuals to join our growing team. We pride ourselves on a modern work environment where your contributions are valued and your work-life balance is a priority.
Whether you are a student, a parent, or simply looking to supplement your income, this role offers the perfect opportunity to advance your career with a stable company.
Responsibilities
- Manage High-Volume Inquiries: Provide exceptional customer support via phone, email, and live chat, resolving issues efficiently and professionally.
- Process Transactions: Accurately handle customer orders, returns, and account updates using our internal CRM systems.
- Data Entry: Maintain and update customer records with precision, ensuring all data is current and confidential.
- Problem Resolution: Investigate and troubleshoot customer concerns, escalating complex issues to management when necessary.
- Team Collaboration: Work closely with colleagues to ensure seamless operations and a positive customer experience.
- Feedback Collection: Gather customer feedback and provide insights to help improve our products and services.
Qualifications
- Education: High school diploma or equivalent required; Associate's degree preferred.
- Experience: Previous customer service experience is a plus, but we provide comprehensive training for the right candidates.
- Skills: Strong verbal and written communication skills; proficient in Microsoft Office Suite.
- Availability: Must be available to work flexible shifts, including weekends and evenings.
- Reliability: Punctual and dependable with a strong work ethic.
- Computer Literacy: Comfortable navigating web-based software and online databases.