Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Representative! We're hiring immediately for flexible day/evening shifts in Virginia Beach. Enjoy competitive hourly pay, comprehensive training, and a supportive team environment. Perfect for students, career changers, or those seeking flexible work. No experience required – we provide all necessary tools and mentorship. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve service issues and process transactions using our CRM system
- Document interactions accurately in our database for quality assurance
- Collaborate with team members to ensure seamless customer experiences
- Adhere to shift schedules and maintain punctuality
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Flexible schedule availability including evenings and weekends
- Customer-focused mindset with problem-solving abilities
- No prior experience required – training provided
- Must pass background check and drug screening