Job Description
Join our dynamic team as a Part-Time Customer Service Representative in New York! We offer competitive hourly pay with weekly payouts, perfect for flexible schedules. You'll be the first point of contact for our valued clients, delivering exceptional service while building lasting relationships. This role combines remote flexibility with occasional in-person collaboration at our Manhattan office. Enjoy benefits like paid training, career advancement opportunities, and a supportive work environment designed to help you thrive.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve product/service issues using problem-solving techniques and company resources
- Process transactions, returns, and exchanges accurately while maintaining detailed records
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Adhere to company policies and compliance standards in all interactions
- Identify upsell opportunities based on customer needs and product knowledge
- Participate in weekly training sessions to enhance product expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Strong multitasking abilities with attention to detail
- Positive attitude and resilience when handling challenging situations
- Availability to work flexible shifts including weekends (20-25 hours/week)
- Valid authorization to work in the United States